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Open Rank Patient Services Representative - Centerfield, Denver

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Position Number: 6127363
Location: Denver, CO
Position Type: Health and Medical Services

Open Rank Patient Services Representative - Centerfield, Denver

University of Colorado Denver

Open Rank Patient Services Representative - Centerfield, Denver-36557

University Staff

Description

University of Colorado Anschutz Medical Campus

Department:Community Practice

Job Title:Open Rank Patient Services Representative - Centerfield, Denver

Position #: 00833113 - Requisition #:36557

Job Summary:

Attention customer service experts with a passion for team-centric care coordination in an outpatient setting. We need your caring and compassionate expertise to continue providing our patients with top-notch quality care.

The Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties, including but not limited to patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. They comply with established company policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy. The Patient Services Representative ensures clear and timely communication, including patient appointment status, to clinical department(s).

CENTERFIELD FAMILY MEDICINE - Innovative healthcare, centered around YOU

The DFM Innovation Clinic is a clinic focused on relationships, continuity, and whole-person care. A clinic made up of people who "raise their hands first"; rapid cycle innovation, not afraid to fail, that is both a receptor site for operations and care ideas that flow from DFM and CU Med, organically generating new ideas of its own-prepared to implement, assess, and evaluate. It is a home for collaborative, innovative, relationship-driven patient care.

The innovation space will serve as a proof-of-concept site for ongoing learning opportunities in developing and experimenting with new models of care delivery, financial models, unique care teams, and maximizing technologies. The space will be a place where new ideas can be tested and refined, and where the best practices can be shared with other healthcare providers. The Innovation practice will play a vital role in transforming the delivery of primary care and improving the health of the community.

Key Responsibilities:

Acknowledges and welcomes patients and visitors; sets the tone for a positive experience
Checks patients in and out for appointments, schedules follow-up appointments at the time of discharge
Verifies patient and insurance information, while accurately documenting necessary modifications into the Electronic Health Record (EPIC)
Answers multiple phone lines to fulfill patient needs over the phone
Monitors provider schedules daily to ensure that all open appointment slots are filled the same day and schedules are free of roadblocks
Reviews the Daily Appointment Report three to five days in advance for patient appointments to ensure referral accuracy
Collects patient copays and balances the drawer daily

Work Location:

Onsite - this role is expected to work onsite and is located in Denver, CO

Why Join Us:

Community Practice Medicine, housed within the School of Medicine at the University of Colorado, is seeking trained medical professionals to join our growing team. With clinics spanning from Longmont to Castle Rock, we offer a wide variety of opportunities. Specialty areas include, but are not limited to: Orthopedics, Vascular Surgery, OBGYN, Internal Medicine, Urology, Psychiatry, and many more!

The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers, and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care.

Why work for the University?

We haveAMAZINGbenefits and offerexceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package, including:

Medical: Multiple plan options
Dental: Multiple plan options
Additional Insurance: Disability, Life, Vision
Retirement 401(a) Plan: Employer contributes 10% of your gross pay
Paid Time Off: Accruals over the year
Vacation Days: 22/year (maximum accrual 352 hours)
Sick Days: 15/year (unlimited maximum accrual)
Holiday Days: 10/year
Tuition Benefit: Employees have access to this benefit on all CU campuses
ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

Patient Services Representative I:

High school diploma or GED
1+ years of patient/client-facing experience

Patient Services Representative II:

High school diploma or GED
2+ years of patient/client-facing experience

Substitution: A combination of education and related technical/paraprofessional experience may be substituted on a year-for-year basis.

Preferred Qualifications:

College graduate
Medical office experience
EPIC experience
MS Office experience
Bilingual, Spanish-speaking

Conditions of Employment:

Current Basic Life Support (BLS) for Healthcare Providers issued by the American Heart Association or the American Red Cross healthcare provider level CPR certification, or certification within 90 days of hire
Must be able to work in person
Must be able to travel to alternate locations as assigned

Knowledge, Skills, and Abilities:

Strong organizational and personal skills; must have strong work ethic
Strong communication skills, both written and verbal
Ability to maintain a positive attitude with clients, employees, and management
Ability to work quickly - individually and as part of a team
Ability to read, analyze, and interpret policies, documents, and regulations
Must be detail-oriented and maintain excellent organizational skills

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: Jen Weber, jen.weber@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until the position is filled. For best consideration, apply within one month of the posting date.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as:

Patient Services Representative I: $38,000 to $44,384

Patient Services Representative II: $43,700 to $51,042

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans, and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

Equal Employment Opportunity Statement:

The University of Colorado (CU) is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing non-discrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and othervaccine-preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety-sensitive job duties, you must enroll in theoccupational health medical surveillance program.

Application Materials Required: Cover Letter, Resume/CV, List of References

Job Category: Administrative Support and Related

Primary Location: Denver

Department: U0001 -- Anschutz Med Campus or Denver - 21970 - SOM-DEAN DO CPD - PRIM CARE

Schedule: Full-time

Posting Date: Apr 4, 2025

Unposting Date: Ongoing

Posting Contact Name: Jen Weber

Posting Contact Email: jen.weber@cuanschutz.edu

Position Number: 00833113

To apply, please visit: https://cu.taleo.net/careersection/2/jobdetail.ftl?job=36557&lang=en