Job Details

California State University, Bakersfield

Job No. 545970 Global Outreach Student Professional
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Position Number: 6007705
Location: Bakersfield, CA
Position Type: International Programs

CLASSIFICATION TITLE: Student Services Professional II

UNION CODE: R04

TEMPORARY END DATE: This position is temporary and ends on or before December 31, 2025. Any continuation beyond December 31, 2025, is contingent upon satisfactory performance and available funding.

FT/PT: Full-time

PAY PLAN: 12-month

WORKPLACE TYPE: On-site (work in-person at business location)

ANTICIPATED HIRING RANGE: Starting salary upon appointment is not expected to exceed $ 5,083 per month

CSU CLASSIFICATION SALARY RANGE: $ 5,083 - $7,228

PAY BASIS: Monthly

BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more! See our benefits website for additional information.

CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants

POSITION PURPOSE: The Office of Study Abroad and Fulbright Programs operates inbound and outbound study abroad programs to bring more diversity to the campus.

The Global Outreach Advisor, under general supervision of the Director, Study Abroad and Fulbright Programs, provides essential and comprehensive support for the Exchange Program and International Student Services, facilitating global engagement opportunities for students while ensuring smooth operation and compliance with visa guidelines. The incumbent promotes and advises on study abroad programs, coordinates events, and guides both outbound and inbound students through various tasks. The role involves maintaining effective communication with students, faculty, and partner universities, and ensuring all documentation and procedures are completed accurately and on time. The position also includes responsibilities related to visa compliance and student enrollment, requiring adherence to visa procedures and guidelines. Through these efforts, the position fosters intercultural exchange, supports student development, and promotes regulatory adherence to enhance the university's international programs.

DUTIES & RESPONSIBILITIES:

Exchange Program & International Student Services Support

Promote study abroad programs (CSU IP, bilateral exchange, Fulbright, FLP) at campus events. Provide guidance to students based on eligibility, deadlines, housing options, and available resources.
Coordinate with staff and faculty to arrange lecture visits and information sessions for prospective outbound students, providing comprehensive program information.
Guide domestic students through the application process for study abroad programs, performing unit conversions, course load enrollment, and identifying competitive scholarship opportunities. Ensure all documentation is completed within set deadlines.
Assist the Director in communicating with the Fulbright academic advisor and FLP lead faculty.
Act as a point of contact for partner universities regarding inbound exchange nomination, addressing questions within scope and escalating when necessary.
Assist the Director to maintain the balanced partner exchange numbers with overseas bilateral partners.
Prepare risk and safety paperwork and ensure it is completed on time for outbound exchange students. Collect the completed and signed documents from outbound exchange students.
Route learning agreements to department chairs for outbound student enrollment, addressing procedural inquiries as needed.
Collect credit transfer and ensure proper documentation is submitted upon program completion and forward the signed agreements to the EEGO registrar in a timely manner.
Coordinate with appropriate departments to secure student travel insurance and course registrations for faculty-led programs.
Submit registration paperwork for inbound exchange and Semester at CSUB students to the EEGO Records and Enrollment Specialist.
Help inbound exchange and ALI students with housing early check-ins, transportation, and term dates, following set procedures.
Track dormitory supplies for inbound students and reorder as needed within budgetary limits.
Regularly update the Study Abroad and ISP website content with current program information, deadlines, and events as directed by supervisors and maintain the program's social media presence.
Collect data on program interest and participation and present it to the Director and relevant personnel as requested.
Maintain correspondence with the Chancellor's Office regarding International Programs (IP) inquiries, updates, or changes, and fulfill CSU IP Coordinator administrative tasks as required.
Participate in IP training sessions and related conferences to stay updated on program changes and professional best practices.

International Student Compliance & Visa Support

Serve as Designated School Official (DSO) to generate/issue I-20s for F-1 visas and ensure compliance with U.S. federal government SEVIS regulations.
Conduct mandatory J-1 and F-1 visa orientations and support inbound students in maintaining full-time enrollment to comply with visa requirements.
Maintain course registration for inbound fee-paying students, securing instructor approvals and ensuring compliance with program requirements.
Identify community service opportunities for international students who are required by their home universities or programs.

REQUIRED QUALIFICATIONS: EDUCATION & EXPERIENCE - Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or job-related field and two (2) years of recent related experience. Specialized experience during which the applicant has acquired and successfully applied the appropriate knowledge and abilities may be substituted for the required education on a year-for-year basis. A master's degree in a job-related field may be substituted for one year of the professional experience.

LICENSES -

Possession of a valid driver's license or the ability to obtain by date of hire.
Completion of the campus safe driver education and the powered cart operating training.
Current or former (within 2 years) designation as a DSO (Designated School Official) on SEVIS.

SKILLS, KNOWLEDGE & ABILITIES (SKA's) -

Regular and reliable attendance is required.
Working knowledge of the practices, procedures and activities of the program to which assigned.
General knowledge of the methods and problems of organizational and program management.
General knowledge of research and interview techniques; and of the principles of individual and group behavior.
Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
Ability to obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data.
Ability to advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi‑aged value systems and work accordingly.
Ability to establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts.
Ability to rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
Demonstrated ability to make decisions and carry through actions having implications regarding other program or service areas Services Office.
Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.
Thorough knowledge of English grammar, spelling, and punctuation.
Ability to interpret, communicate and apply policies and procedures.
Ability to maintain a high degree of confidentiality.
Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
Working knowledge of or ability to quickly learn University infrastructure.

PREFERRED QUALIFICATIONS:

A graduate degree in a related field such as education, languages and literatures and student services.
Study or work abroad experiences and/or some proficiency in other languages than English.
Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.

PHYSICAL DEMANDS: LIGHT WORK - involves mainly sitting, up to 25% standing or walking; lifting medium weight objects limited to 25 pounds.

SPECIAL CONDITIONS:

SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position.

BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community.

MANDATED REPORTER: Limited: The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017.

GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work.

EEO STATEMENT: California State University, Bakersfield is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status.