Job Details

Collections Representative II
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Position Number: 6005760
Location: Fullerton, CA
Position Type: Bursar and Student Accounts

Collections Representative II

Classificaiton: Collections Representative II
Department: Student Business Services
Sub-Division:
Salary Range: $3,864 - $4,200 per month
Appointment Type: Ongoing
Time Base: Full Time
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM

About CSUF:
Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California's revolving work force needs. At Cal State Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.

Job Summary:
It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University's mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

About the Position:

Student Business Services is part of the Division of Administration and Finance. We operate as our university's cashiers and collect, allocate, and safeguard funds between students, banks, other departments, and various external sources. Account specialists are available to offer private consultation and personalized meetings to find payment solutions. Our customer service centers are ready to answer inquiries about student financial accounts and other related issues. We seek an exceptional individual to join our team as the Collections Representative II. The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.

The Collections Specialist provides oversight to the university accounts receivable which include Extension and International Programs. Maintain a clear, student-centered philosophy and acts as the primary contact for the programs. Responsible for researching, investigating, analyzing, and following up on student questions, while, at the same time, providing excellent customer service and advice to students, parents, and university departments regarding Cal State Fullerton, state and federal collection policies and procedures. Maintains confidentially and adheres to Family Educational Rights and Privacy Act (FERPA) privacy guidelines while reporting accurate financial data and details to staff, students, faculty, and other customers. Utilizes in-depth knowledge of Cal State Fullerton campus policies and procedures to complete assignments. Keeps up to date on industry standards and implements them when applicable. Interfaces with Heartland ECSI's SAL system to service loans and provides entrance and exit counseling. Processes deferments, cancellations, and rehabilitation. Assists with tuition, health center, and housing collection letters and phone calls. Works with collection agencies. Helps prepare annual Franchise Tax Board notices. Other duties as assigned.

Essential Qualifications:
Two years of general office, clerical, or financial record-keeping experience which has provided the required knowledge and abilities. Successful completion of a CSU campus training program in financial record keeping may be substituted for the required experience. A combination of education and experience which provides the required knowledge and abilities.

General knowledge of financial recordkeeping methods, procedures, and practices, as well as arithmetic and general office procedures. Familiarity with, or the ability to learn, governmental financial record-keeping methods. Ability to review financial documents for accuracy, completeness, validity, and adherence to standards. Ability to compute and post figures rapidly and accurately, maintain files and records, and identify, trace and correct errors. Ability to follow directions and interpret and apply written rules and regulations. Ability to establish and maintain effective working relationships with others. Ability to exercise tact, courtesy, alertness, and sound judgment in responding to others. Ability to operate standard office machines such as calculators, adding machines, date stamps, typewriters and/or word processors. Ability to use personal computers and automated accounting systems. Ability to read and write in English at a level appropriate to the position.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.

Preferred Qualifications:
Three years of increasingly responsible financial record-keep experience, including two years in collections, lending, or a related field.

Special Working Conditions:
Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

Additional Information:
California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas).

Application Deadline: Feb 27, 2025 (9:00 PM)

Apply online at: https://careers.pageuppeople.com/873/fl/en-us/job/545852/collections-representative-ii