Job Details

California State University, Bakersfield

Job No. 545669 Senior Graduate & International Admissions Officer
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Position Number: 5979137
Location: Bakersfield, CA
Position Type: Admissions/Enrollment

CLASSIFICATION TITLE: Student Services Professional IV

UNION CODE: R04

FT/PT: Full-time

PAY PLAN: 12-month

WORKPLACE TYPE: On-site (work in-person at business location)

ANTICIPATED HIRING RANGE: Starting salary upon appointment is not expected to exceed $6,320 per month

CSU CLASSIFICATION SALARY RANGE: $6,320 - $9,014

PAY BASIS: Monthly

BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more! See our benefits website for additional information.

CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants.

SPECIAL INSTRUCTIONS TO APPLICANT: FOR PRIORITY CONSIDERATION, applications must be received by February 17, 2025; however, the position will remain open until filled.

POSITION PURPOSE: Under general direction of the Assistant Director of Enrollment Services/Assistant Registrar, the Senior Graduate and International Admissions Officer provides admission evaluation and decision-making for all levels related to admission applications, with special emphasis on graduate and international admission. The Senior Graduation and International Admissions Officer is experienced in all areas of CSU admission requirements for undergraduate, graduate, and international levels and can render and lead professional services and support related to the initial admissions eligibility advisement for this phase of the overall student admissions lifecycle. The position interacts with a variety of constituents and stakeholders which may involve complex situations where an in-depth analysis may be required. These situations may also require additional consideration initiating or necessitating a change, improvement, or revision in policy or procedure.

The Senior Graduate and International Admissions Officer contributes and supports the overall goals of the university, comprehends and follows guidelines based on given rules and regulations as sanctioned by agencies and organizations such as the CSU and other specific division and department policies and procedures to ensure compliance, timely processing, and evaluation of student applicants. The position handles sensitive and complex issues that may have impact across the program, campus community, and the overall organization requiring the ability to evaluate situations and initiate actions which may require implementing administrative change in procedure. The position also provides department operational support to realize and achieve its goals and objectives by conducting studies, collecting data, providing analysis, and reports. The role is responsible for other assigned special programs the university operates, including leading an assigned specific student assistant support staff to ensure a successful operation and student experience.

DUTIES & RESPONSIBILITIES:

Graduate Admissions

Lead comprehensive professional services and support by directly interacting with individual students, staff, and community on graduate application requirements. Analyze, evaluate, and address complex and sensitive concerns of related to admissions and residency, providing expert guidance and developing tailored solutions from pre-admission to post-admission phases.
Analyze and synthesize data from queries to produce comprehensive reports on current applications across 14 master's programs, 1 doctoral program, credential programs, and second bachelor's degree seekers. Use this data to interpret trends, manage follow-ups, and provide strategic advisement to ensure timely submission of pending materials and program decisions. Develop end-of-cycle quantitative and qualitive reports to inform future best practices.
Provide expert interpretation and communication of CSU and campus policies and procedures, and specific program requirements to current and prospective students. Conduct preliminary admissions reviews, including the evaluation of domestic and international transcripts and/or test to ensure compliance with Title V requirements.
Review complex and sensitive residency required documentation to execute classification or re-classification based on CSU policy. Directly contact the student with final status of requested classification and next steps. Implement data integrity by updating Enrollment Reporting Systems (ERS) ensuring that applicant information is accurate from beginning of admission cycle to matriculation.
Train program directors, department chairs, and staff on new tools and provides best practices essential for making final admission decisions. Provide ongoing support to enhance their understanding and implementation of admissions processes.
Create electronic admission status letters to update applicants of the stage they are in during application cycle.
Create and maintain Office of Graduate Admission department website to amplify perspective and clearly communicate what the overall graduate application process is. Continuously assess and refine day-to-day tasks to establish future best practices.
Analyze and identify the need for and develop new procedures to support department operational efficiency and increase yield of new students. Coordinate communication of eligibility for enrollment and next steps to program department chairs, program directors, and staff.
Create and implement application processing timelines and ensure both program and student are aware of current admission application status through new electronic letter and updated query.
Engage with regional and community stakeholders to develop tailored admissions approaches and timelines that address specific needs, ultimately contributing to the increase of professionals in critical fields.
Provide expert analysis, motivation, and advisement to departments on current and future application pools. Utilize data from previous admissions cycles, including number of applications per month and trends in complete files, to increase complete application submissions through Cal State Apply. Offer strategic support in following up with individual applicants.
Train students, administration, faculty, staff, and community on overall graduate admission process to ensure continuation of formalized admission process. Offer in-depth advisement on complex issues regarding eligibility and guide stakeholders through next steps.
Track applications by creating student checklists and reviewing complete application ready for review files.
Provie expert-level support and guidance to applicant inquiries, addressing both general and complex questions.
Guide and instruct the Graduate Student Center staff department on when to ensure Program Admission approval is needed and continuous follow-up by utilizing query reports, correspondence, and OnBase program.
Coordinate and consult with each Graduate Program Director on available programs offered, program requirements, and deadlines for the term. Track and submit final list to CSU Chancellor's office for public viewing. Ensure all programs, requirements, and deadlines are accurately represented.
Configure and lead graduate admission-related updates to Cal State Apply by setting guidelines and requirements by certain deadlines to ensure best practices for new applicants to submit both the university and program application.
Deliver presentations to campus community on changes to the application based on academic cycle and specific populations.
Act as the primary contact for troubleshooting and completion of applications, such as requesting review of complex or sensitive case-by-case approvals of application waivers and/or late application codes.

International Admissions

Evaluate international (F-1, J-1, etc.) applicants for CSU eligibility for undergraduate and graduate admission. Render admissions decisions based on a thorough analysis of academic coursework from international or equivalency-based transcripts.
Lead successful application flow by utilizing in-progress applicant information and data to inform, strategize, and facilitate international admission recruiting efforts.
Work in conjunction with the Office of International Students and Programs, Office of Athletics, and other departments to inform and communicate with international students, cultivating and ensuring a streamlined admissions experience to the university.
Develop and maintain engaging relationships and correspond with international student touchpoints (e.g., international students and programs), keeping other stakeholders informed of incoming applicants using data and information through regularly scheduled meetings.
Serve in the capacity as a Designated School Official (DSO) as needed, to certify students under U.S. Homeland Security requirements. Ensure compliance with all regulations and maintain accurate records.
Collaborate with colleagues to facilitate international student recruitment by sharing applicant information for outreach, communication, and follow-through efforts. Report data and trends on applicant behavior based on observations received from applicants.

REQUIRED QUALIFICATIONS:

EDUCATION & EXPERIENCE - Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related and four (4) years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master's degree in counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one (1) year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two (2) years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

SKILLS, KNOWLEDGE & ABILITIES (SKA's) -

Regular and reliable attendance is required.
Thorough knowledge of CSU admission guidelines and NCAA regulations pertaining to the general admission population and prospective student-athlete population.
Knowledge of residency guidelines for admissions and tuition and fee purposes.
Knowledge of academic standing, grading, and overall academic performance metrics as related to NCAA admissions eligibility.
Ability to serve as a subject matter expert in the areas of admission eligibility and other special circumstances relative to individual situations or unique circumstances.
Ability to interpret actions and matters that may have impact beyond or outside the immediate program or department.
Thorough knowledge of the policies, procedures, and practices of the program area to which assigned or the ability to quickly acquire such knowledge.
General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned.
General knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management.
General knowledge of advanced statistical and research methods.
Ability to carry out very complex assignments without detailed instructions.
Ability to advise students individually or in groups on varied and complex matters.
Ability to determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature.
Ability to reason logically and analyze and solve organizational and operating problems of one or several program areas. Ability to plan, coordinate, and initiate actions necessary to implement administrative or group decisions or recommendations.
Ability to analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions, and project consequences of various alternative courses of action.
Ability to understand the roles and responsibilities of others and to gauge relationships accordingly by considering the variety of the interrelationships, motivations, and goals of the members of the organization served.
Ability to establish and maintain effective, cooperative, and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.
Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.
Thorough knowledge of English grammar, spelling and punctuation. Ability to interpret, communicate and apply policies and procedures. Ability to maintain a high degree of confidentiality.
Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
Working knowledge of or ability to quickly learn University infrastructure.
Must be willing to travel and attend training programs off-site for occasional professional development.
Must be able to work occasional holidays and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.

PREFERRED QUALIFICATIONS:

- Earned master's degree from an accredited institution.
- Experience with evaluation of international or foreign transcripts and credentials.
- Experience with all levels of admission processing, decision-making based on CSU admissions requirements, both at the graduate and undergraduate level.
- Experience in highly complex procedures related to admission to the university, transcript evaluations, applying international, domestic, and NCAA rules, regulations, and policy toward admission eligibility.
- Experience in academic policy and Title V educational code, and relative CSU policies pertaining to admission to the University.
- Skilled in department-based technologies including student information systems, document management systems, client- relationship systems to facilitate the process of recruitment and admissions.
- Experienced in program development for student initiatives in a lead capacity.
- Demonstrated skills in an institutional/educational environment possessing a customer-oriented and service-centered attitude.

PHYSICAL DEMANDS: SEDENTARY WORK - involves mainly sitting; minimal walking and standing; lifting light weight objects limited to 15 pounds.

SPECIAL CONDITIONS:

SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position.

BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community.

MANDATED REPORTER: Limited: The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017.

GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work.

EEO STATEMENT: California State University, Bakersfield is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status.