Job Details

Senior Manager, Penn Parking Operations
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Position Number: 5975026
Location: Philadelphia, PA
Position Type: Facilities Management

Senior Manager, Penn Parking Operations

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Senior Manager, Penn Parking Operations

Job Profile Title
Manager C, Business and Finance

Job Description Summary
Reporting to the Director of Penn Parking Services, this position is responsible for overseeing all aspects of parking operations. This includes the recruitment, training, scheduling, and supervision of parking staff and enforcing parking regulations. The role involves updating and aligning parking policies, procedures, and regulations and managing vehicles, equipment, facilities, system functionality, and maintenance programs. Additionally, the Senior Manager of Parking Operations recommends improvements, changes, upgrades, and replacements for equipment and manages the growth of the EV program. The role involves participating in annual budget planning and goal setting, special event operations, plans for equipment purchase and replacement, and coordinating technology upgrades and associated project management.

Job Description

DUTIES:

Operations and Supervisory Management:

Lead, train, and supervise all operations staff to include members of various bargaining units, consisting of managers, supervisors, parking attendants, hard surface custodians, temporary/occasional employees, and parking enforcement officers, to achieve goals promptly and ensure an optimal customer experience.
Maintain a strong understanding of associated collective bargaining agreements (CBAs) and ensure positive and productive relationships are maintained with any union official.
Develop a strong knowledge of staff capabilities and performance.
Oversee payroll and scheduling for staff.
Manage daily parking operations at all Penn Parking garages and surface lots, including supervising the snow removal process and managing department fleet vehicles.
Provide operational support to permit and transient customers, including maintaining revenue control and traffic flow.
Plan, schedule, and project manage all routine maintenance.
Conduct facility and staff inspections, ensuring readiness, cleanliness, good state of repair, and risk mitigation.
Project manage, troubleshoot, and coordinate maintenance on all Parking Access and Revenue Control System (PARCS) equipment. Submit and manage all work requests, ensuring high quality and timely completion.
Recommend equipment changes, upgrades, and replacements.

Budgeting and Reporting:

Participate in annual budget planning and planning for equipment purchase/replacement and technology upgrades.
Attend all project meetings to coordinate with in-house project managers and area managers.
Contribute to data collection for monthly reports, key performance indicators (KPIs), reconciliations, and operational reviews.

Other Assigned Duties and responsibilities as assigned, including but not limited to:

Support, plan, and execute the department's response to special events, including (but not limited to) Alumni Weekend, commencement ceremonies, and Penn Relays.

QUALIFICATIONS:

Bachelor's degree, along with 3-5 years of relevant experience, with at least 3 years of supervisory experience (preferably within a university or parking environment), or an equivalent combination of education and experience, are required.

Demonstrated operational management experience in a complex, fast-paced customer service operation.
Exceptional supervisory skills, particularly in training, leading, and developing customer service operations staff, preferably in a unionized environment, is required.
Demonstrated experience leading facility upkeep and renovation.
Demonstrated experience leading and planning parking for special events.
Exceptional verbal and written communication skills.
A valid driver's license is required.

About Penn Parking Services:

The mission of Penn Parking Services is to provide reliable and convenient campus parking. Penn Parking Services manages 25 lots and garages around the Penn campus. While many of Penn's parking facilities are reserved for permit parking for University and UPHS faculty, staff, and students, Penn Parking also operates visitor lots and garages, which are open to the general public.

About the Division of Business Services

The Business Services Division (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment and providing mission-critical services and essential operations. BSD is dedicated to delivering high-quality service in a fiscally responsible manner. Currently, the Division focuses on three major initiatives:

Revenue growth/retention through improved marketing efforts, extended services, and the development of new distribution channels.
Driving productivity for the Division and its customers through the better use of technology.
Enhancing service offerings through upgrades and expansions of facilities.

For more information on BSD, visit: https://www.business-services.upenn.edu/

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Business Services

Pay Range
$51,824.00 - $75,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Equal Opportunity Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Penn-Bookstore/Senior-Manager--Penn-Parking-Operations_JR00102376