Job Details

Crm Analyst Level 1 Or Level 2
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Position Number: 5970804
Location: Lewisburg, PA
Position Type: Computing - Programming/Analyst

Crm Analyst Level 1 Or Level 2

R0000001138
206 Post Office

Position Title:
CRM Analyst Level 1 or Level 2

Position Type:
Full time

Location:
206 Post Office

Categories:
Staff Exempt

Job Summary:
Are you passionate about harnessing technology to empower organizations? Are you excited about using your CRM expertise to create solutions that drive success? The CRM Analyst will play a vital role in maximizing the functionality and effectiveness of Blackbaud CRM and other integrated systems. Leveraging expertise in CRM and programming languages, this position will implement solutions that address the unique and changing needs of our division. You will be responsible for designing, coding, testing, debugging, and documenting custom features and enhancements within the CRM system that will drive more-informed decision making. This position will be considered for remote work pending approval of the specific work location in compliance with University's HR and Payroll requirements. This is a full-time, 12-month, exempt, benefits eligible position.

This position reports to the Director, Advancement Information Services. Candidates will be hired into the Level 1 or 2 role following review of their skills and experience against the minimum qualifications for the positions.

CRM Analyst, Level 1 salary: $59,760 - $74,700
CRM Analyst, Level 2 salary: $65,680 - $82,100

Job Duties:
What You Will Do:

The CRM Analyst will customize the University Advancement CRM system using Blackbaud SDK, develop reports and dashboards, and maintain technical documentation. The role involves a full range of technical duties in application development including creating necessary stored procedures and related database objects using TSQL. This position will respond to complex data requests, gathering business process requirements to ensure data quality and integrity, adhering to University policies. Strong interpersonal skills, self-motivation, attention to detail, and the ability to manage multiple projects are required.

System Development: Deliver effective solutions to support end-user business processes by configuring and customizing CRM features including designing, coding, testing, debugging, and documenting to meet strategic divisional needs and drive informed decision-making. Collaborate with stakeholders to convert functional requirements into technical requirements and supportable Business Intelligence (BI) solutions that meet the users' needs.
Dashboards and Reports: Develop and maintain interactive dashboards, reports and dynamic visualizations, providing actionable insights to stakeholders to improve overall business performance. Fulfill end-user ad-hoc requests for data sets, reporting and analysis.
Support: Provide ongoing support, updates, fixes, and general assistance. Manage access to features through security roles and user rights. Facilitate system upgrades to improve CRM functionality and performance by reviewing changes with end users to ensure responsible testing and signoff from stakeholders.
Data Integrity: Ensure data accuracy, completeness, and consistency across systems and shared platforms. Develop interfaces using data management best practices to maintain sanitized database inputs and referential integrity. Create automated data integrity alerts to improve data quality, and ensure accuracy, completeness, and compliance with data governance standards, implementing data cleansing and business process improvements as necessary.
ETL and Integrations: Develop and maintain data transfer processes between backend systems such as the CRM database, local data stores, and cloud-based third-party applications using APIs, ETL methods, and proprietary data integrations to maintain interoperability across platforms.
Non Essential Functions: The job description's listed responsibilities and tasks are not exhaustive, additional non-essential tasks and responsibilities may be assigned as needed.

Occasional evening and weekend work will be required to support system maintenance, upgrades, and the timely resolution of technical issues. Additionally, this position (and all positions in our division) requires the occasional evening and weekend work to support university events including Homecoming & Family Weekend, Reunion Weekend, and large Career events. We do ask staff to mark their calendars in advance for these events.

We are looking for exceptional people who will embrace our values:

Lead with Integrity
Embrace a Collaborative and Inclusive Spirit
Be Open and Receptive
Nurture Creativity and Innovation
Foster a Culture of Empowerment and Knowledge

University Advancement is here to advance the mission of Bucknell University by engaging the Bucknell community. It is only through the support of alumni, parents and friends - by opening doors to career opportunities, engaging others to join the conversation and community, and entrusting us with their philanthropic commitments - that we can further elevate Bucknell as a leader in undergraduate education. These values illustrate how we bring, as a division, the University's strategic plan to life and exercise our commitment to diversity, equity and inclusion on a daily basis.
What You'll Bring:

CRM Analyst, Level 1 - Minimum Qualifications

Bachelor's degree in Computer Science, Information Systems, or a related degree and two years practical experience in application administration and support, including experience utilizing SQL and related SQL management tools
Technical skills required:
- Strong foundation in relational databases and SQL programming
- Understanding of software development tools such as Microsoft Visual studio
- Experience with SSRS, Tableau, or similar reporting tools
- Knowledge of version control systems such as GitHub or GitLab
- Familiarity with Microsoft Excel, specifically formulas and charts
Self-motivated to work both independently and collaboratively to develop robust, efficient and well tested code.
Understanding of data management including acquiring, organizing, storing, and utilizing data throughout its lifecycle to ensure quality, security, availability, and usability for organizational needs.
Exhibit strong written, verbal, and interpersonal communication abilities
Ability to effectively prioritize deadlines and proficiently manage multiple tasks
Demonstrated proficiency in problem-solving and analytical reasoning, with the capability to address issues in a logical and systematic manner.

CRM Analyst, Level 1 - Preferred Qualifications

Familiarity with the Blackbaud CRM application (advanced experience with the query tool is highly desirable).
Familiarity with the components of Advancement or non-profit fundraising such as fundraising, gift processing, stewardship, and research
Experience with:
- ETL concepts
- NET and C# including experience in design security and best practices
- Front-end technologies such as HTML, CSS, and Javascript
- API web services utilizing both REST- and SOAP architectures

CRM Analyst, Level 2 - Minimum Qualifications

Bachelor's degree in Computer Science, Information Systems, or a related degree and four years practical experience in application administration and support, including experience utilizing SQL and related SQL management tools
Technical skills required:
- Experience working with relational databases and proficient skills in SQL programming
- Demonstrated proficient understanding and hands-on experience with Microsoft Visual Studio and its functionalities in software development
- Experience with SSRS, Tableau, or similar reporting tools
- Experience with version control systems such as GitHub or GitLab
- Demonstrated understanding of ETL processes and their role in data integration and management
- Front-end technologies such as HTML, CSS, and Javascript
- API web services utilizing both REST- and SOAP architectures
- Familiarity with Microsoft Excel, specifically formulas and charts
Demonstrate the ability to independently develop, refine, and test code, collaborating with others when necessary to achieve project goals.
Experience with data management including acquiring, organizing, storing, and utilizing data throughout its lifecycle to ensure quality, security, availability, and usability for organizational needs.
Exhibit strong written, verbal, and interpersonal communication abilities to effectively prioritize deadlines and proficiently manage multiple tasks
Demonstrated proficiency in problem-solving and analytical reasoning, with the capability to address issues in a logical and systematic manner.

CRM Analyst, Level 2 - Preferred Qualifications

Have a strong understanding of the Blackbaud CRM application (advanced experience with the query tool is highly desirable).
Familiarity with the components of Advancement or non-profit fundraising such as fundraising, gift processing, stewardship, and research
Experience with .NET and C# including experience in design security and best practices

Physical Requirements:

Able to remain in a stationary position for extended periods of time; sit or stand at a computer and use a mouse/keyboard for long periods of time.

Job Exempt:
Yes
Salary Range:
59,760.00-82,100.00

The offer rate will be based on a review of the candidate's credentials compared to the qualifications of the position, internal equity, and our overall compensation philosophy.

This role is not budgeted for visa sponsorship at this time, all candidates must be authorized to work in the US at the time of submission of the application.

Advertised:
2025-01-14

Benefits:

Eligible full- and part-time employees are compensated beyond base salary through our total rewards package that includes (but is not limited to):

Flexible scheduling options determined by role;
Medical, prescription drug, vision, dental, life, and long-term disability insurance options
An outstanding 10% employer contribution to your retirement plan (no contribution requirement for non-exempt positions)
Generous paid time off, including vacation and sick time, a community service day, and 19 paid holidays (including two full weeks off for Winter Break!)
Full-time and part-time members of the faculty and staff are eligible for tuition remission for themselves. Additionally, full-time members of the faculty and staff are eligible for tuition remission for their spouse/spousal equivalent and are eligible for various tuition programs for their children. Credit for full-time benefits eligible employment at other institutions of higher education will be applied to waiting periods.
A comprehensive employee wellness program including program incentives
A myriad of other benefits, including parental leave, an employee assistance program, fitness center membership, and the power of your Bucknell ID card

To learn more about Bucknell's benefits, click here! (*Eligibility criteria and waiting periods may apply.)

Diversity, Equity & Inclusion:
Bucknell is committed to fostering an environment that embraces diversity, equity and inclusion, and seeks candidates who will contribute to a climate that supports the growth and development of a diverse campus community. We endeavor to enhance our capacity to value and capitalize on the cultural richness that diversity brings. We encourage all individuals to apply and do not discriminate in admissions, employment, educational programs and/or activities on the basis of race, color, national or ethnic origin, age, religion, disability, pregnancy, sex/gender, gender identity and/or expression, sexual orientation, marital or family status, military or veteran status, or genetic information.
E-VerifyBucknell University participates with the United States Customs and Immigration Services (USCIS) E-Verify program. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.For additional information regarding Bucknell's E-Verify requirements, please contact the office of Talent, Culture & Human Resources (570) 577-1631 or email hr@bucknell.edu.E-Verify Posters (sharing the link to the posters, which are also attached)

To apply, visit https://bucknell.wd1.myworkdayjobs.com/en-US/External/job/206-Post-Office/CRM-Analyst-Level-1-or-Level-2_R0000001138.