Job Details

Student Success Navigator
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Position Number: 5908483
Location: Statesboro, GA
Position Type: Student Affairs and Services

Student Success Navigator

Job ID: 280585
Location: Statesboro, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Join Our Team at Georgia Southern!

Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate's, bachelor's, master's and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America's Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.

To learn more about Georgia Southern's Vision, Mission and Values please click here: https://president.georgiasouthern.edu/performance-excellence/mission-values/

Location

Statesboro Campus - Statesboro, GA

Department Information

Academic Success Center

Job Summary

The Student Success Navigator plays a critical role in supporting online students throughout their college journey, from enrollment to graduation. Acting as the student's primary contact, this role offers excellent customer service and personalized ongoing guidance to help students navigate college processes, overcome obstacles, and access essential resources. Through personalized service, the Student Success Navigator focuses on strengthening online student engagement, improving retention, and elevating the educational experience, ensuring students' success from start to finish. This is a hybrid position, requiring occasional on-site presence at campus and university events. The Student Success Navigator consistently exhibits service, collaboration, and excellence as championed by the Division of Enrollment, Marketing and Student Success.

Responsibilities

Serve as the dedicated Student Success Navigator for a caseload of online students, building strong relationships through consistent and personalized engagement utilizing a case management approach
Monitor students' academic performance and offer proactive intervention when students show signs of disengagement, declining grades, or missed deadlines
Assist students in navigating essential college resources such as technology support, financial aid counseling, and student services
Support students in overcoming academic challenges, including providing consultations on time management, study strategies, goal setting, and other relevant academic skills
Participate in ongoing training and professional development to stay informed on best practices in online student engagement and retention strategies
Assist in the development and promotion of academic success workshops, webinars, or other group learning opportunities
Collaborate with campus partners to deliver student support programming, including representing the department at select University events
Collaborate with a designated academic advisor to assist students in navigating their academic plans and course selections
Facilitate connections to appropriate campus resources for additional support, such as Counseling, Student Accessibility Resource Center, Tutoring Services, Career and Professional Development, etc.

Required Qualifications

Educational Requirements

Master's Degree with two (2) years of related work experience OR Bachelor's Degree with four (4) years of related work experience

Required Experience

Experience in student-facing roles, providing support to enhance student success

Preferred Qualifications

Preferred Educational Qualifications

Master's degree in Education, Counseling, Psychology, Social Work, or a related field

Preferred Experience

2 + Years experience in higher education advising, student support, coaching, or a related role
Experience in online education or working with remote/online students

Proposed Salary

$54,080

This is an exempt position paid on a monthly basis.

Required Documents to Attach

Resume
Cover Letter
Two (2) Professional References

Knowledge, Skills, & Abilities

ABILITIES

Consistently exhibit engaging customer service
Ability to support various constituencies served by the University
Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
Ability to identify challenges students may face and offer practical, timely solutions
Ability to inspire students to stay engaged, set academic goals, and maintain focus, even in challenging circumstances
Strong ability to engage students through virtual channels (email, video, phone), build rapport, and provide clear, constructive feedback
A caring, empathetic approach to mentoring, understanding the challenges online students face

KNOWLEDGE

Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

SKILLS

Effective communication (verbal and written), organizational and human relation skills
Comfortable using learning management systems (LMS), student information systems (SIS), virtual communication tools (Zoom, Teams, etc.), and other digital platforms used for tracking student progress
Skilled in managing multiple students, prioritizing tasks, and maintaining thorough documentation

Apply Before Date

Open Until Filled

Application review may begin as early as January 13, 2025.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Legally authorized to work in the United States for the duration of employment without assistance from the University.

Must be able to perform duties and responsibilities with or without reasonable accommodation.

Georgia Southern University is a Tobacco and Smoke-Free Community.

Proof of valid driver's license upon and throughout employment.

Equal Employment Opportunity

Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.

Other Information

Must be able to perform duties and responsibilities with or without reasonable accommodation.
Work generally performed in an office environment
Workweek may occasionally extend beyond 40 hours
Occasional travel may be required

Background Check

Position of Trust + Education

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=39000&JobOpeningId=280585&PostingSeq=1