Job Details

University of North Carolina at Pembroke

Administrative Support Specialist - 2116
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Position Number: 5977844
Location: Pembroke, NC
Position Type: Registrars

Administrative Support Specialist - 2116

Division: Academic Affairs
Department: Registrar's Office
Working Title: Credential Specialist
Vacancy Type: Probationary Permanent Full Time

Min T/E Requirements:
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

FTE: 1
Salary Range:
Hiring Range: $37,485 - $41,388
Position #: 2116
FLSA Status: Non-Exempt
Months per Year: 12
Work Schedule: 8:00 a.m. - 5:00 p.m.
Work Schedule Type: Monday - Friday

Primary Purpose of Organization Unit:
Focusing on Technology, Compliance, and Quality, the Registrar's Office connects students, faculty, and staff with approved policies, procedures, and processes to maintain timely and accurate academic records and curriculum. We balance best practices with forward thinking and new technologies to provide quality and compliant services to students, faculty, staff, and the community.

Primary Purpose of Position:
The Administrative Support Specialist (Credential Specialist) executes various cross-functional aspects of registration, student records, and customer service to the UNCP community. The Credential Specialist is primarily responsible for evaluating credentials using established practices to determine credit award to an undergraduate program of study. Additionally, this position supports the major office processes of send/receive transcripts, transcript evaluation, drop/add/withdraw courses, major change, course overload, course repeat, course substitution, grade replacement, address change, name change, degree/enrollment verifications, room scheduling, graduation/conferral processing, readmission support, and more. This position interacts with a broad range of campus partners to support students. The Credential Specialist aids with answering and addressing/directing incoming calls to the Registrar phone lines, emails to the Registrar inboxes, and walk-ins as well as internal office questions.

Job Description:
Duties and Tasks:

Using industry, state, and university regulations/policies/guidelines, evaluate student credentials for appropriate credit awards. Ensure credits are consistently and accurately applied to individual student records. In consultation with academic departments, review and maintain articulation tables of established equivalencies in the student information system and other applicable databases. Coordinate with university constituents to obtain any policy and practice changes to be executed for the next academic year.

Professionally and clearly communicate when answering several phone lines, email boxes, and face-to-face inquiries from students, staff, faculty and other constituents; accurately advise to relevant policies, processes and resources; evaluate facts to troubleshoot issues.

Provide support to Registrar Office functions, including send/receive transcripts, transcript evaluation, drop/add/withdraw courses, major change, course overload, course repeat, course substitution, grade replacement, address change, name change, degree/enrollment verifications, room scheduling, graduation/conferral processing, readmission support, etc.

Process mail and scan documents into corresponding student files. Update standard operating process documents quarterly.

Contribute to the success of official events, including, but not limited to commencement and new student orientation, which may occur in evenings and weekends.

Perform other duties as assigned.

Management Preference:

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
High School diploma required. Associate's degree or higher preferred.
Minimum one (1) year of office administration experience; or any equivalent combination of education, training and experience.
Knowledge of higher education transfer evaluation/articulation practices and guidelines.
Skills & Abilities:
Exhibit a cheerful, positive, loyal, team-member attitude toward the purposes, programs, policies and goals of the university.
Dedication to customer satisfaction by providing quality, timely and accurate services.
Ability to lead others to achieve goals and results.
Skills in active listening, critical thinking, verbal and written communication.
Ability to work with diverse populations and build relationships in a team environment.
Analyze and evaluate a situation to address/route appropriately.
Ability to handle multiple work unit priorities and projects independently.
Ability to work with organization, accuracy and diligence.
Ability to multi-task and prioritize competing deadlines in a high-volume, fast-paced environment and to switch between tasks if required.
Ability to maintain confidentiality and compliance.
Ability to adapt, change and learn new procedures.
Skill in the operation of a variety of office machines including, personal computers, telephones and copiers, filing and recordkeeping, English composition, grammar, spelling and punctuation and basic math.
Proficiency in MS Office and other related programs and ability to assimilate to new technologies quickly.
Knowledge of common higher education standards, policies and procedures, specifically transfer articulation and AACRAO evaluation guidelines.
Student Information System experience, Banner preferred.

Lic or Certifications Required by Statute or Regulation: N/A

Job Opening Date: 02/04/2025
Job Closing Date: 2/18/2025
Open Until Filled:
Posting Category: Administrative Support
Posting Number: SPA00657

Special Instructions to Applicants:
This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process.

UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

To apply, visit https://jobs.uncp.edu/postings/12069