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IA Director - Managerial - Director - CRM Systems and Integrations

Position Number: 5500874
Location: El Paso, TX
Position Type: Computer and Information Technology

IA Director - Managerial - Director - CRM Systems and Integrations

Job ID: 12320
Location: El Paso, TX
Full/Part Time: Full Time
Regular/Temporary: $RegTemp

About UTEP

UTEP is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.

The University of Texas at El Paso is America's leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 84% of our 24,000 students are Hispanic, and more than half are the first in their families to go to college. UTEP offers 172 bachelor's, master's and doctoral degree programs at the only open-access, top-tier research university in America.

UTEP Institutional Advancement Website

About Institutional Advancement

Our team works cohesively to build strategic relationships, keep alums connected to the University, and match philanthropic goals with institutional priorities to advance, support, and sustain the University's mission. Our division relies on the constant collaboration of our departments - Advancement Services, Development, and Strategy & Engagement.

With a growing team and vastly unrealized fundraising potential, we had our third straight record-breaking year last year and are poised for continued growth and success. Maintaining that momentum, we are excited to continue implementing innovative ways to extend our reach and impact.As America's leading Hispanic-serving university, the University of Texas at El Paso (UTEP) is dedicated to increasing access to excellent higher education and positively impacting the community we serve. In Institutional Advancement (IA), we know that our success is built on the contribution of a diverse team in its people, thoughts, and experience. Our culture of care and inclusive excellence is more than a commitment at UTEP IA-it is the foundation of all we do.

Read on to understand who we're looking for in this role, what you'll do, and the skills and experiences we're after. Please use your cover letter to tell us about your interest in UTEP and Institutional Advancement and what you hope to bring to this role.

About the Systems and Integrations Team

The Systems and Integrations team oversees the division's CRM and optimizes IA's technology infrastructure to support strategic advancement and development needs. The team ensures the accuracy and reliability of critical advancement data, facilitates efficient reporting and data management, and enhances collaboration across the university. The team is currently composed of two data quality officers who help support the reporting, maintenance, and integrity of our data.

Position Information

Hiring Department: Institutional Advancement

Posting End Date: Open until filled. This posting may close once a sufficient number of qualified applications have been received.

Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm

FLSA status: Exempt

Earliest Start Date: As soon as possible.

Salary: $80,000 annually

Work Modality: This position is approved for hybrid or remote work arrangements.

Required Application Materials:

Resume
Cover Letter
List of three references

The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes the employer to obtain criminal history record information. A valid driver's license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions.

Purpose of Position

Summary of Position:

Who We Want

As we expand our Systems and Integration team, we seek a highly collaborative leader with extensive experience in database administration, database integration, and data integrity expertise to support the University of Texas at El Paso's (UTEP) fundraising efforts.

You'll play a crucial role in shaping the future of our data systems, ensuring that our CRM infrastructure is robust, efficient, and capable of meeting the evolving needs of our institution. By implementing database management and strategic data integration, you'll be instrumental in streamlining our data processes and enhancing data accuracy to drive more effective and impactful fundraising initiatives. You have a deep understanding of relational databases, data governance, and the ability to translate complex data requirements into actionable insights.

Additionally, you embody an unending commitment to positively contributing to our team culture; we all commit to making UTEP IA a great place to work. You have tenacious optimism and a goal-oriented, growth mindset, with the ability to remain flexible and develop creative solutions in pursuit of always maintaining forward momentum. You thrive in a dynamic environment, continually balancing competing priorities. You have the ability to work independently and collaboratively, supporting the success of all colleagues and prioritizing UTEP's overall goals above personal achievement.

What You'll Do

Reporting to the Senior Director of Business Intelligence, and working closely with other Institutional Advancement (IA) units, you will be responsible for maintaining the quality and integrity of our Raiser's Edge database. Your duties will also include supporting staff with troubleshooting, staying current with system updates, onboarding new users, and developing and implementing policies and procedures related to database management.

In collaboration with other units, you will manage a high volume of data requests that require quick turnaround, including end-of-year surveys, financial information, mailing lists, event lists, and alum counts. Additionally, you will work closely with the Analytics & Special Projects team to streamline reporting processes. Ensuring the accuracy and currency of donor data is essential, as is supporting the Gift Processing unit on data integrity efforts and establishing database best practices.

You will follow a strict code of confidentiality and identify opportunities for collaboration with other university divisions to enhance CRM data. Your role includes overseeing the development, implementation, and execution of strategic data enhancements for database systems, reporting solutions, data structures, and data management. Regular data hygiene operations will be a critical part of your responsibilities, including frequent data cleanups and audits such as merging duplicate records, conducting quarterly global address changes via USPS, running data append projects, and receiving record updates across the division.

Managing user access permissions, supporting data governance initiatives, and implementing data quality assessments and clean-ups will also be critical aspects of your role. Additionally, you will assess and conduct data mapping from external databases to ensure seamless integration and data integrity.

As a manager, you'll serve as a resource and mentor to your team. You recognize the value of building trust with your team through authenticity, shared vision, and transparency. You'll be expected to invest time and energy in growing your team professionally and personally, to care deeply and challenge directly, and to foster a team culture that relentlessly pursues excellence while also caring deeply about the human behind the job.

Essential Functions:

Candidates considered for remote work will be required to travel to the University of Texas at El Paso's campus quarterly. The department will cover all travel expenses, excluding per diem.

Promotes organization policies and procedures in compliance with local, state, and federal rules and regulations; advises University personnel regarding the development and implementation of regulatory strategy, potential areas of regulatory concern, and new government/regulatory developments related to advancement processes.

Implements directives, operational changes, programs, and policies corresponding to the division or unit.

Coordinates activities of divisions or departments that effects operational efficiency and economy.

Develops short and long-range plans, conceptual designs, and capital outlay (budget) requirements and documentation for assigned area(s).

Develops, implements, and provides training policies, standards, guidelines, and/or security monitoring processes in relation to general control, privacy regulations, and development and operation of the University's infrastructure.

Reviews and approves documentation relating to projects and needs specific to assigned area(s).

Exchanges information in a clear, concise, and straightforward manner with internal and external partners, stakeholders, alumni, constituents, and friends of the University

Acts as a liaison between department and internal or external partners.

Knowledge of all Microsoft Office software and able to learn and use institutional software systems.

Complies with all State and University policies.

Other duties may be assigned; specific roles may have additional responsibilities due to the nature of the specific role/division/unit.

Supervisory Responsibilities: Yes, plans and leads staff performing diverse responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Qualifications:

Education: Bachelor's Degree

and

Experience: Five years of related experience with fundraising software and applications, including reporting, systems integration, data analysis, database management, and business analytics, and training to the statement of duties and responsibilities; or equivalent combination of education and experience.

Preferred Qualifications:

Project management experience

Experience in a non-profit organization and/or higher education fundraising setting

Experience using a fundraising database (e.g. Raiser's Edge/NXT)

Experience with Omatic products

Experience with PowerBI

Experience with CASE reporting standards

Knowledge, Skills & Abilities

Proficiency in Microsoft Office software and ability to learn and use institutional software systems

Additional Information

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must frequently stand and walk. The employee must regularly sit; use hands to feel; reach with hands and arms; and talk or hear. The employee must lift and move up to 25 pounds.

The noise level for this work environment is usually moderate.

In keeping with its access, excellence and impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.

The University of Texas at El Paso is an Equal Opportunity / Affirmative Action Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, or sexual orientation and gender in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee's or prospective employee's right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972.

For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu.

To apply, visit https://zahr-prd-candidate-ada.utshare.utsystem.edu/psp/ZAHRPRDADA/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=2&JobOpeningId=12320&PostingSeq=1